Terms of Service

  1. THE SERVICES AND THESE TERMS
      1. These Terms of Services (“Terms”) apply to our services (“Services”) including those provided via our website https://www.zave.sg and any mobile versions of it (“Website”)and our web applications (“Applications) .
      2. We are Zave Pte Ltd, a company in the business of providing web-facilitated solutions designed to assist small businesses with their accounting, tax, company incorporation, company secretarial, payroll, staff expenses, billing and employment visa requirements.
      3. We provide the Services to you subject to these Terms. By using, visiting or registering with our Website or our Applications and otherwise using the Services, you agree to accept and be bound by these Terms. If you do not agree to these Terms, you must not use our Website, our Applications or the Services. If you’re using the Services for an organization, you’re agreeing to these Terms on behalf of that organization.
      4. The effective date of these Terms is the earlier of the date that you accept these Terms or you use our Website, our Applications or the Services. These Terms include by reference the Zave Privacy Statement provided to you at https://www.zave.sg/privacy
      5. These Terms may be modified from time to time. Any changes to these Terms will be reasonably notified to you through our Website, our Applications and/or via email. It is your responsibility to ensure you read, understand and agree to the latest version of the Terms that apply at the time. Your use of our Website, our Applications and the Services after you have been notified that changes have been made to the Terms will be deemed as your agreement and acceptance of such changes.
  2. CHARGES AND PAYMENT
      1. In consideration of the provision of the Services, you shall pay the charges as set out in the invoice or invoices we issue to you.
      2. Unless, we have received your authority to debit your bank account directly, you shall pay each invoice we submit within 7 days of receipt of the invoice to a bank account nominated in writing by the us from time to time.
      3. Without prejudice to any other right or remedy that we may have, if you fail to pay any sum due under these Terms on the due date:
          1. you shall pay interest on the overdue amount at the rate of 4% per annum above DBS Bank’s base rate from time to time. Such interest shall accrue daily from the due date until actual payment of the overdue amount and must be paid together with the overdue amount; and
          2. we may suspend all or part of the Services until payment has been made in full.
      4. All sums payable to Zave under this agreement:
          1. are exclusive of GST, and you shall in addition pay an amount equal to any GST chargeable on those sums on delivery of a GST invoice; and
          2. shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
  3. ZAVE DATA
      1. We grant you a limited licence to access and make use of the Website and the Applications for the purpose of accessing and using the Services.
      2. No right (including intellectual property rights), title or interest in our Website, our Applications, the Services or any associated content or materials (“Zave Data”) is conveyed to you.
      3. The licence granted in this clause does not include any resale or commercial use of any Zave Data; any collection and use of any product listings, descriptions, or prices; any derivative use of the Zave Data; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
      4. 3.4 We have a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. You may not, without our prior express written consent, do any of the following:
          1. link to any web page on the Website or to our Applications;
          2. use any meta tags or any other ‘hidden text’ utilising our name or trademarks; or
          3. frame, inline link or utilize other techniques to associate or juxtapose any of our trademarks, logos, or other materials with advertisements and/or other information not originating from our sites.
      5. Any unauthorised use terminates your limited licence, and we may revoke this limited licence at any time for any or no reason. In the event of a violation of these Terms, we reserve the right to seek all remedies available by law and in equity.
      6. We retain the right at our sole discretion to deny access to anyone to the Website or to the Applications, at any time and for any or no reason, including, but not limited to, for violation of these Terms.
  4. YOUR DATA
      1. In order to provide you the Services, we will request you to provide us with information relating to you and your business (“Your Data”). Your Data is yours. We need your permission to do things like hosting it, backing it up, and analysing it to produce bookkeeping and other records.
      2. By accessing our Website, our Applications and using the Services, you grant us a limited licence to use, store and copy Your Data and to distribute and make it available to third parties for the duration and for the purpose of providing the Services to you.
      3. You have sole responsibility for the accuracy, appropriateness, and completeness of Your Data. We will use Your Data as it is provided to us in performing the Services and we are not responsible for reviewing, validating, or otherwise confirming the accuracy, appropriateness, or completeness of it.
  5. INTELLECTUAL PROPERTY RIGHTS – GENERAL LICENCE
    Subject to any express terms, each party grants the other a licence of such of its intellectual property rights as are necessary to enable the other party to fulfil its obligations under these Terms or make use of the Services supplied under these Terms but not otherwise.
  6. THIRD PARTY APPLICATIONS AND YOUR DATA
      1. Our Website and Applications integrate with and otherwise use certain third party applications, which we may provide to you in conjunction with the Services. You acknowledge that where the Services you elect rely on a particular third party application, we may allow the provider of the application access to Your Data as required for the interoperation of the applications with the Services. We shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access.
      2. The third party applications we currently use and would share Your Data with to deliver certain of the Services are Xero and Receipt Bank. We recommend that where applicable to you, you read, understand and accept the terms of use of the companies that own and control those applications.
  7. UPLOADING CONTENT
      1. Whenever you make use of a feature that allows you to upload content to our Website or our Applications, or to make contact with other users of our Website or our Applications, you must comply with the content standards set out in our Acceptable Use Policy set out below.
  8. ACCEPTABLE USE POLICY
      1. Content posted by you (if any) on our site must not
          1. make defamatory, libellous, false or misleading comments;
          2. use obscene, insulting, racist, sexist or otherwise discriminatory, offensive or inappropriate language;
          3. advocate or induce others to engage in unlawful activities;
          4. infringe the right to privacy, intellectual property or proprietary rights of others; or
          5. violate any Singapore, foreign or international statute, regulation, rule, order, treaty, or other law.
      2. There is no endorsement, implied or otherwise, by us of any content posted by you on our Website or our Applications.
  9. CYBER INTRUSION AND UNAUTHORISED ACCESS
      1. We do not guarantee that our Website or our Applications will be secure or free from bugs or viruses.
      2. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website and our Applications. You should use your own malware protection software.
      3. You must not misuse our Website or our Applications by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website or our Applications, the server on which our Website or our Applications are stored or any server, computer or database connected to our Website or our Applications. You must not attack our Website or our Applications via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under relevant laws and regulations. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website or our Applications will cease immediately.
  10. CONFIDENTIALITY
      1. Each party undertakes that it shall not at any time disclose to any person any information concerning the business, affairs, customers, clients or suppliers of the other party or of any member of the group of companies to which the other party belongs (“Confidential Information”), except as expressly permitted by these Terms.
      2. Each party may disclose the other party’s Confidential Information:
          1. to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with these Terms. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause; and
          2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
      3. No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with these Terms.
  11. TERMINATION BY YOU
      1. You may terminate these Terms and cancel your use of the Services at any time.
      2. To initiate cancellation, please contact Zave customer service at [email protected]
      3. If you are dissatisfied with the Services you received and cancel your use of the Services as a result, we may at our discretion refund you the amount you paid for the Services.
  12. TERMINATION OF SUBSCRIPTION SERVICES
      1. For subscription services, these Terms will continue for the period covered by the fees paid or payable under these Terms for the relevant service. At the end of each billing period, these Terms will automatically continue for another period of the same duration as that period, provided you continue to pay the prescribed fee, unless either party terminates these Terms.
      2. If you elect to terminate a subscription service:
          1. you must provide prior written notice;
          2. you shall be liable to pay all relevant fees and charges up to and including the day of termination;
          3. we shall provide refunds for any full month that is unelapsed; and
          4. we will do all things necessary to transfer any Xero subscription to you.
  13. TERMINATION BY US
      1. We may terminate these Terms at any time by giving notice in writing to you:
          1. if you breach any of these Terms and such breach is not remediable;
          2. if you breach any of these Terms and such breach is not remedied within 14 days of receiving written notice of it;
          3. if you have failed to pay any amount due under these Terms on the due date;
          4. if any consent, licence or authorisation held by you is revoked or modified such that you are no longer able to comply with your obligations under these Terms or receive any benefit to which you are entitled;
          5. if you are unable to pay your debts within the meaning of the Bankruptcy Act (Cap 20) or we reasonably believe that to be the case, become the subject of a company voluntary arrangement under the Bankruptcy Act (Cap 20); have a receiver, manager, administrator or administrative receiver appointed over all or any part of your undertaking, assets or income; have a resolution passed for your winding up; have a petition presented to any court for your winding up or an application is made for an administration order, or any winding-up or administration order is made against you; or
          6. for any reason, at our absolute discretion.
      2. On termination, we may:
          1. suspend or terminate your access to the Website, our Applications and the Services; and
          2. suspend or terminate access to any or all of Your Data to the extent permitted under law.
      3. Termination or expiry of any contract under these Terms shall not affect any accrued rights and liabilities of Zave at any time up to the date of termination.
  14. NO RELIANCE ON INFORMATION
      1. Unless expressly stated, Zave does not intend to provide legal, tax, financial, real estate, or accounting advice. Zave is not a law firm, tax advisor, financial planner, broker, or public accountant.
      2. The Services are intended to assist you in your financial and corporate governance and are broad in scope. Your financial situation is unique, and any information obtained through the Services may not be appropriate for your situation. Accordingly, before making any financial decisions or implementing any financial strategy, you should consider obtaining additional information and advice from your accountant or other professional advisers who are fully aware of your individual circumstance.
  15. WARRANTIES AND DISCLAIMERS
      1. The Services are provided “as is” and you use them at your own risk.
      2. In relation to the Website, our Applications and the Services, we make no warranties, either express or implied:
          1. as to their availability. We do not guarantee that our Website, our Applications, or any content on them, or Services available through them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website or our Applications for business and operational reasons. We will make reasonable efforts to give you notice of any suspension or withdrawal;
          2. that your use of the Services will ensure compliance with your tax, accounting and other legal obligations. It is your responsibility to ensure compliance and to seek professional advice as necessary;
          3. that they are suitable for your business requirements. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website, our Applications or the Services, whether express or implied including any relating to merchantability, fitness for a particular purpose and noninfringement; and
          4. that they are appropriate or available for use in locations outside of Singapore. If you access the Website, our Applications or the Services from other locations, you do so at your own risk and are responsible for compliance with local laws, including export control laws and regulations.
      3. You warrant that you are:
          1. authorised to use the Website, our Applications and the Services, and to access any information which you will input into the Website or the Applications or otherwise have transmitted by using the Services, as well as to access the processed information; and
          2. acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantee or legislation intended to protect non-business consumers in Singapore and any other jurisdiction shall not apply to the supply of the Services, the Website, the Applications or these Terms.
  16. LIMITATION OF LIABILITY
      1. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Website or our Applications; use of or reliance on any content displayed on our Website or our Applications; or use of or inability to use the Services.
      2. In particular, we will not be liable for loss of data; loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
      3. We assume no responsibility for the content of websites linked on our Website or our Applications. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
      4. To the maximum extent permitted by applicable law, the entire liability of Zave for all claims relating to these Terms shall be limited to the amount you paid for the Service during the twelve (12) months prior to such claim.
  17. SEVERABILITY
    If one or more of the provisions contained in these Terms is held invalid, illegal or unenforceable in any respect by any court of competent jurisdiction that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, that provision shall be deemed severable. Any modification to or deletion of a provision shall not affect the validity and enforceability of any remaining provisions.
  18. WAIVER
    No failure or delay by a party to exercise any right or remedy provided under this Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
  19. CUSTOMER SERVICE AND GRIEVANCES
    If you have a grievance relating to a Zave service, you must make all reasonable efforts to contact Zave customer service at [email protected] and seek to resolve the matter with us. Failing that, you will promptly send written notice of your grievance to: Zave Pte Ltd, #03-48, International Plaza, 10 Anson Road, Singapore 079903.
  20. GOVERNING LAW
    These Terms and any dispute or claim arising out of or in connection with them or their subject matter is governed by and shall be construed in accordance with the laws of Singapore. The Parties irrevocably submit to the exclusive jurisdiction of the courts of Singapore to settle any dispute and claim which may arise out of, or in connection with, the Terms.

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